We are seeking a seasoned Director - IT, Networks, Servers & Telecom to lead the strategy, modernization and governance of the organization's network, server and telecommunications infrastructure across Kenya and selected SSA markets.
The successful candidate will ensure a secure, resilient and scalable technology environment that enables operational excellence, client satisfaction and sustainable business growth within a fast-paced contact centre environment.
Key Responsibilities
- Develop and execute the enterprise infrastructure, network and telecommunications strategy aligned to business objectives.
- Lead the design, implementation and management of network, server, cloud and telecommunications environments across multiple sites.
- Ensure high availability, performance and reliability of critical technology infrastructure supporting contact centre operations.
- Drive infrastructure modernization, cloud adoption and technology transformation initiatives.
- Lead cybersecurity, disaster recovery and business continuity programs to safeguard business operations.
- Establish and maintain infrastructure governance, standards, policies and compliance frameworks.
- Manage strategic relationships with telecom providers, technology vendors and managed service partners.
- Oversee infrastructure capacity planning to support business growth, client onboarding and operational scalability.
- Monitor technology performance, service levels and operational risks, implementing continuous improvement initiatives where required.
- Lead and develop high-performing infrastructure, network and telecommunications teams.
Qualifications & Experience
- Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
- Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
- Professional certifications such as Cisco (CCNP/CCIE), Microsoft Azure, AWS, ITIL, CISSP, CISM, VMware, Huawei or equivalent industry certifications are desirable.
- Minimum of 10 years' experience in IT infrastructure, networks, telecommunications or technology operations, with at least 5 years in a senior leadership role.
- Proven experience leading enterprise-scale network, server, cloud and telecommunications environments within a contact centre, BPO, telecommunications or similarly complex operational environment.
- Strong expertise in enterprise networking, voice infrastructure, cloud technologies, data centres, servers and cybersecurity.
- Demonstrated success delivering large-scale infrastructure transformation and modernization initiatives.
- Experience managing technology vendors, service providers and complex technology contracts.
