We are seeking a highly experienced Director - Talent Acquisition to lead the organization's talent acquisition function within a dynamic contact centre environment.
The role will drive workforce planning, employer branding and large-scale hiring initiatives, ensuring a robust talent pipeline to support growth, client delivery and operational excellence.
- Develop and execute the enterprise talent acquisition strategy to support workforce growth, client expansion and long-term business objectives.
- Lead large-scale recruitment operations, ensuring the timely delivery of high-volume hiring requirements across customer service, sales, technical support and corporate functions.
- Own and deliver executive recruitment metrics, including time-to-fill, cost-per-hire, quality-of-hire, offer acceptance rates, attrition within the first 90 days, recruiter productivity and hiring forecast accuracy.
- Drive workforce ramp-ups to support new client launches, business expansions and operational growth while maintaining agreed service-level commitments.
- Partner with Operations, Workforce Management, Finance and Business Leaders to align hiring plans with revenue targets and operational requirements.
- Establish talent acquisition dashboards and reporting frameworks, providing leadership with actionable insights on hiring performance, pipeline health and workforce trends.
- Build a scalable talent acquisition function capable of supporting annual hiring volumes while maintaining quality and efficiency standards.
- Lead employer branding, talent attraction and candidate experience initiatives to strengthen the organization's competitive position in the market.
- Drive recruitment technology, automation and process improvement initiatives to enhance hiring speed, candidate quality and recruiter effectiveness.
- Manage and develop a high-performing Talent Acquisition leadership team, fostering a culture of accountability, operational excellence and continuous improvement.
- Ensure achievement of key recruitment targets including workforce fulfilment, quality-of-hire, productivity, diversity goals and recruitment budget management.
Qualifications and Experience- Bachelor’s degree in Human resources, Business Administration, Psychology or a related field.
- Master’s degree in human resource management, Business Administration or a related field preferred.
- Minimum of 10 years' progressive experience in Talent Acquisition, with at least 5 years in a senior leadership role customer experience or high-volume hiring environment.
- Demonstrated success in leading large-scale recruitment functions supporting rapid business growth and workforce expansion.
- Proven ability to manage senior stakeholder relationships and influence workforce planning decisions at executive level.
- Strong experience in recruitment operations, workforce planning, employer branding, talent analytics, and recruitment technology.
