We are seeking a highly motivated and results-oriented Manager-Talent Acquisition, to lead recruitment delivery within a fast-paced contact Centre environment across Kenya and other SSA geographies.
The role will drive workforce planning, talent sourcing and high-volume hiring initiatives, ensuring the timely acquisition of quality talent to support business growth and operational excellence.
Key Responsibilities
- Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.
- Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.
- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.
- Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.
- Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.
- Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.
- Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.
- Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.
- Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.
- Champion employer branding initiatives to enhance the organization's ability to attract and retain top talent.
Qualifications and Experience
- Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.
- Minimum of 5 years' experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.
- Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.
- Strong understanding of sourcing methodologies, employer branding and recruitment best practices.
- Experience recruiting both frontline and professional/non-agent talent.
- Excellent stakeholder management, communication and team leadership skills.
- Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.
